At Tritan, we understand the importance of a clear and straightforward return policy to ensure your satisfaction with our products and services. Please take a moment to review our B2B Ecommerce Return Policy, which outlines the guidelines for returns and exchanges, including a 2-day window for initiating returns.
1. Return Window:
a. 2-Day Validity: For B2B customers, you have a 2-day window from the date of delivery to request returns or exchanges.
a. Product Condition: To be eligible for a return or exchange, the product must be in its original condition, unused, and in its original packaging.
3. Return and Exchange Process:
a. Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps:
Contact our customer support team within the 2-day return window to inform us of your intention to return or exchange a product.
Our team will provide you with instructions on how to proceed with your return or exchange.
b. Return Shipping: You are responsible for the cost of return shipping. Please use a trackable and insured shipping method to ensure the safe return of the product.
4. Inspection and Processing:
a. Product Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined above.
b. Refund or Exchange: If the product is deemed eligible, you may choose either a refund or an exchange for an equivalent product.
a. Refund Method: Refunds will be issued using the original payment method, unless otherwise requested and agreed upon.
b. Refund Processing Time: Please allow up to [X] business days for the refund to be processed after we receive and inspect the returned product.
6. Non-Returnable Items:
a. Customized Orders: Customized or personalized products are non-returnable unless they are defective or damaged upon arrival.
7. Damaged or Defective Products:
a. Reporting Damage: If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue, which may include a return, exchange, or replacement.
8. Contact Us:
If you have any questions or need further assistance with your return or exchange, please don't hesitate to contact our dedicated B2B customer support team:
We reserve the right to modify this B2B Ecommerce Return Policy at any time. Please check this page regularly for updates.
Thank you for choosing Tritan. We are committed to ensuring your satisfaction with our products, and we look forward to assisting you with any return or exchange needs within the 2-day validity period.